Have you tried resending the code?
If you often receive your verification code via email, check out your Spam, Junk, and Promotions boxes. Be sure to add our domain “firstname.lastname@example.org” to your “safe senders” list. If you do not receive it after these procedures, please contact our Customer Service team. If you usually receive your code via SMS, follow the procedures below:
- Make sure you have a signal. If not, look for an open place where you can get a better signal.
- Try turning your phone off and on again, sometimes putting it into airplane mode and then turning off airplane mode also works.
- If you are traveling abroad, your roaming system may be blocking SMS, try using a local phone provider. If you need more help please contact our Customer Service team.